Case Studies/ConnectAide
Homecare SaaS

EVV-compliant homecare platform with family portals and Medicaid billing.

ConnectAide needed a homecare SaaS platform with EVV compliance, family portals and Medicaid billing integration. Built in 10 weeks, fixed price.

Timeline
10 weeks
Country
๐Ÿ‡บ๐Ÿ‡ธ United States
Vertical
Homecare
Team
80+ carers
Key result
EVV
Compliant
Time to go live10 wks
Fewer inbound calls60%
Per-seat fees$0
EVV
Compliant
10 wks
Time to go live
60%
Fewer inbound calls
$0
Per-seat fees
The Challenge

What ConnectAide was dealing with before Staffinc.

  • No real-time visibility of ongoing visits

    No real-time visibility of ongoing visits

    No way to know if a carer arrived, left on time or completed the visit.

  • Visit scheduling was manual

    Visit scheduling was manual

    Scheduling on spreadsheets. Double-bookings. Missed visits.

  • Patients had no way to choose their caregiver

    Patients had no way to choose their caregiver

    No patient portal. No visibility. Families calling to ask about visits.

  • Communication was fragmented

    Communication was fragmented

    Patients, carers and the agency communicating across phone, email and text.

  • No unified operations view

    No unified operations view

    Scheduling, compliance and billing in separate tools.

What We Built

The platform we built for ConnectAide.

EVV Visit Logging

GPS check-in/out, digital signatures, all six 21st Century Cures Act data points.

Family Portals

Families track visits in real time. Reduced inbound calls by 60%.

Carer Scheduling

Match carers to clients by location, availability and care plan.

Medicaid Billing

Visit data flows directly into billing. Faster reimbursement.

HIPAA Compliance

Role-based access, AES-256 encryption, full audit logging.

Care Plan Management

Digital care plans linked to visit records and compliance logs.

The Results

What changed after go-live.

EVV

Compliant

21st Century Cures Act compliant from day one.

10 wks

Time to go live

From contract to live platform.

60%

Fewer inbound calls

Family portal reduced agency inbound calls by 60%.

$0

Per-seat fees

Fixed monthly support as the agency grew.

โ€œ
โ€œThe family portal alone was worth the investment. Families can see exactly when the carer arrived and left. No more anxious calls at 8am.โ€
O
Operations Manager
ConnectAide ยท US Homecare
Tech Stack
Next.jsPostgreSQLAWS HIPAA-compliantEVV (Sandata)StripeTwilio

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See Our Work

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